Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  •  Ali DAngelo
    .. extremely helpful and professional...

    “Wonderful helpful Danielle was extremely helpful and professional going above and beyond Danielle couldn’t have been more helpful. ”

  • Silvia V
    5 Stars!
  • Cecilia has been a wonderful help to my family for the past year!
  • DA
    Overall happy ...

    “Roger has been my mom and I’s agent for a long time. Very good man who cares about how he can do the best for his clients, as well as keep them happy. Sometimes he might be a little delayed responding to some requests of yours- but he’s a busy guy, so it makes sense. Overall happy to have a guy like Roger as our agent.”

  • L C.
    I only gave Roger 5 stars because there weren't 6 available!

    “I only gave Roger 5 stars because there weren’t 6 available! Emerald redid my personal and business insurance. They explained the coverages, filled the gaps, and saved me more than $2, 000. I feel well covered and I don’t think I’m paying too much.”

  • K
    Professional service, sound advice...

    “Dealing with a goofy mascot was ok when I had no issues. However, when I had my first accident in 12 years, it became a nightmare. The runaround, missed appointments, not having the right coverage were infuriating. All that changed when I came to your Agency. Professional service, sound advice, I look forward to a long relationship. Thanks for making the transition such easy undertaking.”

  • C
    He’s the best!

    “Roger, just wanted to thank you for having an employee like Lyman. He was there when I needed a certificate on a Friday afternoon after 4:30. He made sure it was sent and I was able to get paid. He’s the best!”

  • S
    Thank you for everything!

    “It has been 2 years since I lost my husband due to an accident and I had to stop and express my gratitude to you since my lost. You took the time to express your kindness during the funeral and have been there ever since making sure I was alright, personally handling my insurance affairs as if I were family. Thank you for everything!”

  • P
    I really appreciate great customer service.

    “Thank you for making the whole process of removing our Honda Civic simple, easy and quick. I really appreciate great customer service.”

  • S
    I couldn’t be more satisfied...

    “Roger, when I think back to that terrible day I was out of town, my wife and family alone, my house was on fire and you were there before the fire was extinguished. Your personal involvement was above and beyond the call of duty. ERIE claims people were there the next day and we had a check for living expenses within 48 hours. Questions that arose during the 8 months it took to get back in my home, were sometimes even anticipated before I raised them. I couldn’t be more satisfied, couldn’t be more grateful I had you as my agent.”